Built at our kitchen table, not in a boardroom.
SproutScript wasn't designed by a tech company guessing what childminders need. It was designed by a registered childminder who spent years losing every evening to daily diaries and EYFS write-ups — and finally made her husband build the app she actually wanted.
Every feature exists because she needed it in her own setting. And when something annoys you, it probably annoys her too — so it gets fixed.
They have ticket queues. We have a childminder at the dinner table.